Consider this scenario that happened to me recently. I had a very important phone conference scheduled with someone at 10 a.m., and I had been awaiting this call with some anticipation and excitement. We had never spoken, but this conversation involved an important professional opportunity for me. I scheduled my morning to make sure I would be available at this time, uninterrupted. I sat waiting for the call, but the person did not call. After a few minutes, I was puzzled, then became...
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